Privacy Policy

Last updated on 12th March 2020

If you require any more information or have any questions about our privacy policy, please feel free to contact us through support@transactwise.co.uk We consider the privacy of our visitors and users to be extremely important. This privacy policy describes in detail the types of personal information is collected and recorded by us and how we use it.

What this Notice covers:

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this Privacy Policy, which:

This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means: Our Websites may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on another website as we do not accept any responsibility or liability for websites of other organisations.

Personal Data we Collect:

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

When you use Transactwise for buying and selling with cryptocurrencies, you may provide us with:

How and Why We Use Personal Data:

This section explains in detail how and why we use personal data. In order to collect and process personal data about you we need to have a lawful basis. The main Lawful bases’ we rely on includes consent (where you have given permission), contract (where processing is necessary to administer an account you set up with us) and our “legitimate interests” (where processing is in the interest of our company and we believe you would have a reasonable expectation for us to do this).

Log Files:

Like many other Web sites, we make use of log files. These files merely logs visitors to the site - usually a standard procedure for hosting companies and a part of hosting services' analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages and user agent. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Destroy Information:

All information about you stored in our servers is encrypted, as is therefore not readable to anyone but you. Should you want to delete everything stored about you from our servers, you can contact us and we can clean and delete your account.

Detect and prevent fraud or other crime:

It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

Manage and improve our day-to-day operations:

We use cookies and similar technologies on our Websites to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our websites. You can disable cookies, but this may affect your customer experience. For more information about cookies and how you can disable them, see the cookie notice here.

To access what personal data is held, identification will be required:

We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license or passport. A minimum of one piece of photographic ID listed above and a supporting document is required such as a utility bill not older than three months. If we are dissatisfied with the quality of ID provided, further information may be sought before personal data can be released.
All requests should be made to support@transactwise.co.uk or in writing to us at the address provided above. We will respond to your request within a four-week period, once your identification has been verified.

Complaints / Comments

We’d like the chance to resolve any complaints you have; In the event that you wish to make a compliant about how your personal data is being processed by us, you have the right to make a complaint to the management or any form of external organisation.